Second Annual Digital Convergence Conference

It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA).  Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation.… Read More »Second Annual Digital Convergence Conference

OPEX 2018 Conference

Thank you to all the outstanding speakers and to our participants at the #OPEXExchange at the lovely Chateau Elan in Braselton, GA! Themes that emerged: The remarkable new capabilities of intelligent automation, analytics and the internet of things have fast become essential components in the transformation toolkit. To leverage this power requires a deep understanding of process.… Read More »OPEX 2018 Conference

Dallas OAISS Conference

“It is completely overwhelming when you think digital strategy means finding something to do with every cool new tool in the ever changing digital toolkit.  But that’s not how it works.  Successful digital transformation starts with what isn’t changing – customer, process and culture.  You find a problem worth solving, bring to bear a mashup… Read More »Dallas OAISS Conference

Bringing Agility to BPO Governance and Pricing – Webinar

Digital BPO Webinar Series“Digital – The Key to Unlocking Operational Transformation” Bringing Agility to Governance & Pricing: September 13, 12:00-1:00 PM EST To become competitive, new approaches to contract governance and pricing are needed to complement increasingly digitalized and fast moving approaches to service delivery. This webinar will investigate the effectiveness of more agile approaches,… Read More »Bringing Agility to BPO Governance and Pricing – Webinar