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Digital OAISS 2019 London Rocked!

    It was a pleasure to co-chair and keynote at #digitaloaiss London this year hosted by  the Institute for Robotic Process Automation and Artificial Intelligence.  Thank you to all our great speakers and panelists! Key takeaways – We are reaching tipping point where AI will so transform our world that we… Read More »Digital OAISS 2019 London Rocked!

    OPEX 2018 Conference

      Thank you to all the outstanding speakers and to our participants at the #OPEXExchange at the lovely Chateau Elan in Braselton, GA! Themes that emerged: The remarkable new capabilities of intelligent automation, analytics and the internet of things have fast become essential components in the transformation toolkit. To leverage this power requires… Read More »OPEX 2018 Conference

      Dallas OAISS Conference

        “It is completely overwhelming when you think digital strategy means finding something to do with every cool new tool in the ever changing digital toolkit.  But that’s not how it works.  Successful digital transformation starts with what isn’t changing – customer, process and culture.  You find a problem worth solving,… Read More »Dallas OAISS Conference

        Bringing Agility to BPO Governance and Pricing – Webinar

          Digital BPO Webinar Series“Digital – The Key to Unlocking Operational Transformation” Bringing Agility to Governance & Pricing: September 13, 12:00-1:00 PM EST To become competitive, new approaches to contract governance and pricing are needed to complement increasingly digitalized and fast moving approaches to service delivery. This webinar will investigate the… Read More »Bringing Agility to BPO Governance and Pricing – Webinar

          Digital BPO Innovations Conference

            The Digital BPO Innovations Conference being held in October in New York City is newly re-focused around the impact of Digital on BPO, to help industry leaders get together to discuss and strategize how the industry is rapidly evolving and enabling organizations to transform into digital enterprises. With a focus on… Read More »Digital BPO Innovations Conference