LESSONS FROM LONDON – takeaways from the OI/IRPA AI OAISS #DigitalTransformation event in London last week: AI expected to create nearly $4 trillion in new value by 2022. Digital Strategy is not about technology, but how customer experience & process capability can be transformed by technology. Bot Career Path… Read More »AI OAISS Digital Transformation Event
Much of what has been written, for good reason, on the subject of automation is about the potential impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend one’s role against the… Read More »Preparing for the Digital Workforce
How RPA is redefining Rapid Cycle Improvement Do you optimize first or dive right into automation? To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well… Read More »Optimize or Automate?
Process Led Automation Making Digital Transformation Work for You and Your CustomersDigital transformation is dramatically transforming the landscape of business process outsourcing. Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at… Read More »Process Led Automation
Cornelius Vanderbilt’s success as an entrepreneur is legendary, but our interest in him should be more than historic. Vanderbilt’s approach to long term strategy during a period of rapid technological change represents a free “How To” guide for business leaders in today’s Age of Digital Disruption. Taking a page from… Read More »Vanderbilt on Digital Disruption
“If you can dream it, you can do it.” – Walt Disney Digital Business is here Digital business is here and it is already clear what an epic shift it is – in how we live and how we work. What is it? It is potential changes in the way… Read More »Digital business requires rethinking an industry, not just your business
STP Defined Straight through processing (STP) are transactions executed without human intervention within or across entities. Lean process design combined with enabling technologies have allowed data to be relayed across systems without re-keying, reducing time to process in some cases from days to seconds. Although not limited to financial services the… Read More »Straight-through Processing: Lean transaction flow comes of age
Process complexity holding us back In its 2016 Global Transformation Study, KPMG found the complexity of the operating model was the number one reason why transformation efforts fail. According to Gartner’s 2015 study on Digital Business, lack of business process maturity will limit 80% of businesses from realizing the full… Read More »Complexity Limits Potential for Transformation
Process complexity limits the potential of business transformation. It’s smart to simplify before you invest to automate. Learn more here Smart Process & Automation The idea of automating business processes dates back to the early days of computing. Technologies like RPA and Cognitive are based on open source code that… Read More »Smart Process and Automation
Republished from Gregory North’s LinkedIn article: here Read the award-winning success story of this initiative: https://www.governor.ny.gov/news/governor-cuomo-announces-new-york-states-lean-initiative-wins-citizens-budget-commissions-prize Last month New York State Lean took its award-winning program to new heights during a session in which more than eighty teams from agencies across state government worked in parallel to generate one hundred and fifteen value stream maps – in… Read More »Value Stream Mapping event for New York State Lean