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Optimize or Automate?

    How RPA is redefining Rapid Cycle Improvement Do you optimize first or dive right into automation?  To most the answer is obvious. It isn’t. Recently I chaired a Process Excellence conference for the OPEX Exchange in San Diego where leading companies from Financial Services, Pharma, Healthcare and other industries as well… Read More »Optimize or Automate?

    Process Led Automation

      Process Led Automation Making Digital Transformation Work for You and Your CustomersDigital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at… Read More »Process Led Automation

      Vanderbilt on Digital Disruption

        Cornelius Vanderbilt’s success as an entrepreneur is legendary, but our interest in him should be more than historic. Vanderbilt’s approach to long term strategy during a period of rapid technological change represents a free “How To” guide for business leaders in today’s Age of Digital Disruption. Taking a page from… Read More »Vanderbilt on Digital Disruption

        Straight-through Processing: Lean transaction flow comes of age

          STP Defined Straight through processing (STP) are transactions executed without human intervention within or across entities. Lean process design combined with enabling technologies have allowed data to be relayed across systems without re-keying, reducing time to process in some cases from days to seconds. Although not limited to financial services the… Read More »Straight-through Processing: Lean transaction flow comes of age

          Smart Process and Automation

            Process complexity limits the potential of business transformation.  It’s smart to simplify before you invest to automate. Learn more here Smart Process & Automation The idea of automating business processes dates back to the early days of computing.  Technologies like RPA and Cognitive are based on open source code that… Read More »Smart Process and Automation

            Value Stream Mapping event for New York State Lean

              Republished from Gregory North’s LinkedIn article: here Read the award-winning success story of this initiative: Last month New York State Lean took its award-winning program to new heights during a session in which more than eighty teams from agencies across state government worked in parallel to generate one hundred and fifteen value stream maps – in… Read More »Value Stream Mapping event for New York State Lean