In our work with companies around the world I am amazed at how few have a real strategy for capitalizing on and dealing with the challenges posed by digital disruption. On the product front companies are looking to either take cost out of existing services by automating them or offer “new services” which are really… Read More »Of Autos & Apples – Vision and Strategy in the Digital Age
Gartner’s 2018 survey of CIO’s found most companies do not yet have plans to adopt blockchain and only 1 percent have implemented the technology in one form or another. Most have heard of Bitcoin but beyond cryptocurrency many may not have a sense of potential use cases in their businesses. But companies having a hard time figuring… Read More »Blockchain and You – Taking a Process View
8 Common Wrong Turns made in Digital Transformation: Mistaking deploying digital technology for having a digital strategy Limiting focus of automation initiatives to cost reduction and scale, missing the opportunity to enhance the customer experience Assuming digital is about one capability, like RPA, instead of recognizing power of digital mashups to transform an end to… Read More »Wrong turns on the Digital Transformation Journey
Cybersecurity has become a core responsibility of and capability required for all institutions large and small, public and private. As the world moves to becoming completely connected through the Internet of Things the amount of types of data available to organizations is increasing exponentially, but so is the number of entry points, putting a strain on… Read More »AI: The key to scaling Cyber Defense
LESSONS FROM LONDON – takeaways from the OI/IRPA AI OAISS #DigitalTransformation event in London last week: AI expected to create nearly $4 trillion in new value by 2022. Digital Strategy is not about technology, but how customer experience & process capability can be transformed by technology. Bot Career Path accelerating- fueled by data, analytics,… Read More »AI OAISS Digital Transformation Event
Much of what has been written, for good reason, on the subject of automation is about the potential impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend one’s role against the specter of creeping automation? There… Read More »Preparing for the Digital Workforce
Process Led Automation Making Digital Transformation Work for You and Your CustomersDigital transformation is dramatically transforming the landscape of business process outsourcing. Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots”… Read More »Process Led Automation
Cornelius Vanderbilt’s success as an entrepreneur is legendary, but our interest in him should be more than historic. Vanderbilt’s approach to long term strategy during a period of rapid technological change represents a free “How To” guide for business leaders in today’s Age of Digital Disruption. Taking a page from Vanderbilt’s book can help us… Read More »Vanderbilt on Digital Disruption
“If you can dream it, you can do it.” – Walt Disney Digital Business is here Digital business is here and it is already clear what an epic shift it is – in how we live and how we work. What is it? It is potential changes in the way consumers and businesses operate in… Read More »Digital business requires rethinking an industry, not just your business