Is your workforce empowered to design, build and deliver value needed – and adapt to change quickly? Real change is 99% about culture. The culture in which changes to process and technology are implemented will either accelerate or undermine the change process. Effective Change Management requires engaging your teams in and preparing them for change, not… Read More »Building a Culture of Process Excellence
During the 1890’s Thomas Edison devoted most of his time to an industry few would associate with him – the milling of iron ore. In pursuit of finding an efficient way to produce iron ore for use in steel production Edison envisioned the world’s first fully-automated factory. How his efforts played out provide an object… Read More »Edison’s Amazing Automated Mill – A Cautionary Tale
Organizations today face unprecedented challenges during the global pandemic, accelerating the digital disruption of their markets. Agile organizations are taking action to weather the crisis and emerge on the other side even stronger. Visionary leaders are embracing uncertainty as an opportunity to stretch and transform. To do so will require outstanding business agility. Join us… Read More »Leading in Turbulent Times
We don’t start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we should drive, fly, or maybe take a cruise. We have a conversation about what kind of vacation we can afford and get input from the kids on where they would like… Read More »Why are vacations usually more fun than transformation programs?
In our work with companies around the world I am amazed at how few have a real strategy for capitalizing on and dealing with the challenges posed by digital disruption. On the product front companies are looking to either take cost out of existing services by automating them or offer “new services” which are really… Read More »Of Autos & Apples – Vision and Strategy in the Digital Age
It was a pleasure to co-chair and keynote at #digitaloaiss London this year hosted by the Institute for Robotic Process Automation and Artificial Intelligence. Thank you to all our great speakers and panelists! Key takeaways – We are reaching tipping point where AI will so transform our world that we cannot afford to take a… Read More »Digital OAISS 2019 London Rocked!
It was a privilege to co-chair again at the 2nd annual Digital Convergence Conference in New York this week hosted by the Outsourcing Institute (OI) and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA). Here are some key takeaways from our outstanding industry speakers, panelists and moderators: There is no straight road to digital transformation.… Read More »Second Annual Digital Convergence Conference
Those who study human history and those making it as they invent our digital future are similarly struggling with the question how will the rise of machine intelligence change the world of human work. Yes new jobs are being created and ones not yet imagined are sure to come. But as machines move up the… Read More »Socially Responsible Automation
Gartner’s 2018 survey of CIO’s found most companies do not yet have plans to adopt blockchain and only 1 percent have implemented the technology in one form or another. Most have heard of Bitcoin but beyond cryptocurrency many may not have a sense of potential use cases in their businesses. But companies having a hard time figuring… Read More »Blockchain and You – Taking a Process View
Thank you to all the outstanding speakers and to our participants at the #OPEXExchange at the lovely Chateau Elan in Braselton, GA! Themes that emerged: The remarkable new capabilities of intelligent automation, analytics and the internet of things have fast become essential components in the transformation toolkit. To leverage this power requires a deep understanding of process.… Read More »OPEX 2018 Conference